I am a firm believer that customer service is extremely important. It can make or break your business.
With that said, if you are not a people person, please do not get a job in customer service. I beg of you.
Case in point, I had to return some curtain rods that were the wrong size at Wal-Mart. This is a “super” Wal-Mart in that it is fabulously large with a Subway, a nail salon, a bank, an ophthalmologist’s office and acres upon acres of grocery and household fabulousness.
I walked up to the customer service office armed with said curtain rods and was terribly disappointed to be confronted with a painfully long line with only one girl at the register and she looked all too pleased to be working at this time. Sure, I had nothing else better to do at 12:45 pm on a Tuesday afternoon anyway.
Finally, someone noticed how the line had stretched out of the office and wrapped around to the ophthalmologist’s office next door and decided to jump on the register next to Ms. Speedy Cashier there and help out.
Lucky for me when it was my turn at the register I got Ms. Speedy Cashier and instead of greeting me with a smile and asking what she can do for me today she stared at me without a word uttered, took hold of my receipt and began punching numbers into that register machine thing of hers. About 3 seconds later she looks up at the line and uttered not once but twice, “Gosh! People still keep getting in line. Dag!”
I merely turned my head to look at the end of the line, which I could not see, then I turned back to face her. I said nothing. I hope she wasn’t trying to get sympathy from me because she was ass out today my friend. This is your job. Get over it.
Since when was it OK to grumble and complain in front of customers?
If you don’t like your job then you need to find another. I'm just saying.
Labels: Musings, Rants